johnmateker-668759-editedBiography

Mr. Mateker is a seasoned banker and consultant with over 25 years of experience encompassing back office operations, transaction banking, retail banking, risk management, and fraud mitigation. As a Vice President for the Consulting Services Group, Mr. Mateker is responsible for leading Clear Point engagements with banks and credit unions by focusing on a reduction of non-interest expenses through process improvements and comparative benchmarks. 

Prior to joining Ceto and Associates, Mr. Mateker’s career included serving as a Senior Practice Expert at McKinsey & Company and leading their Operations and Technology service line at Global Concepts (GCI), a wholly-owned subsidiary.  While at McKinsey and GCI, he provided a number of global and domestic banks with process improvement capabilities.  Mr. Mateker also spent more than 15 years managing back office operations for several regional banks

Representative Accomplishments 

  • Managed GCI’s proprietary operational benchmarks, utilized in helping banks improve their operational cost and efficiencies through comparative analytics and best practice evaluations.
  • Performed process improvement studies at banks across the globe helping them reduce costs and improve efficiencies in both front (branch operations) and back office functions including payment operations, mortgage operations, and deposit operations. Provided improvement opportunities in customer onboarding resulting in improved time-to-revenue of 35% and cost reductions of 25%.
  •  Works with community banks and credit unions helping them understand how to improve operational effectiveness through benchmarking and process improvement recommendations aimed at driving costs down across time.

  • Assisted several community banks in their branch strategy efforts to understand the best course of action to implement new, self-service technologies and Interactive Teller Machines
  • Assisted a national savings bank with improvements to their fraud mitigation strategies by leading a consulting team in “root cause” analysis through site visits, employee interviews, and customer interactions at key touch points such as tellers and ATMs to help them identify where fraud issues occurred resulting in a reduction of fraud losses by more than 15%.

Education

St. Mary’s University, San Antonio, Texas
BBA in Finance

St. Mary’s University, San Antonio, Texas
MBA, Operations Management