Loan Origination Processes and Challenges Part 1 – Consumer Loans
Loan Origination Processes and Challenges Part 1 – Consumer Loans
Posted by John Mateker on Sep 15, 2017
Note: The loan origination process is often a complex process requiring numerous handoffs between front and back office processes. The process also differs somewhat by loan type. Rather than provide a broader generalization of the end-to-end value ...
Good Customers Are Not Always Profitable Customers
Posted by Barry Payne on Apr 26, 2017
In general, how would a bank or a credit union define a ‘good’ customer or member? One that does not overdraw their checking account on a regular basis? One that makes their loan payment on time, every time? One that has their primary relationship ...
We Need to Talk!
Posted by Barry Payne on Nov 16, 2016
My dad is a world-class talker! He can be having a conversation, and if someone interjects with another topic—related or not—he can pick right up where he stopped, even if several minutes have passed. Once, he dozed off to sleep mid-sentence, and ...
National Bank or Community Bank / Credit Union
Posted by Steve Sharp on Oct 26, 2015
Call me a creature of habit, but I have been a customer of the same National Bank for the past 23 years. They are one of the largest banks in the country, and I have been a loyal customer to them throughout the years. I work in the banking industry ...
The Best America has to Offer
Posted by Scott Edenfield on Jun 29, 2015
  My wife and I have found ourselves to be inconsolable after a large void recently appeared in our lives. I know what you are thinking, and you are exactly right - we are grieving over the loss of Mad Men. AMC’s award-winning period drama, ...
Improving the Customer Experience
Posted by Matthew Speed on Mar 13, 2015
It is well known that in any consumer driven business, the customer experience is a core contributor to business success. Over the past five years the banking industry appears to be catching onto this. This is likely due to the industry's reputation ...