Do We Really Need Staff in Branches?
Do We Really Need Staff in Branches?
Posted by John Mateker on Jul 2, 2019
As technology continues to advance in Artificial Intelligence (AI), Robotic Process Automation (RPA), machine learning, chat bots, and robotics, there’s a question that needs to be asked: are employees required to staff branches at all? There are ...
Technology for Banking in 2018
Posted by Steve Sharp on Oct 16, 2018
The way customers choose to interact with businesses is changing, and financial institutions are no exception to this trend. Today, banks and credit unions must confront the competitive pressure created by fintechs, and manage rising customer ...
The Evolution of Banking Delivery Channels
Posted by Stephanie Jordan on Jul 24, 2018
As a banking customer it’s safe to say that the way I’ve banked has changed drastically since I opened my first checking account. I remember having to physically take my paycheck to a branch every two weeks for deposit. Eventually, I was no longer ...
Fintech: What are the Real Threats to Financial Institutions
Posted by Harry Brammell on Jul 3, 2018
Community bank and credit union executives have decisions to make in an evolving financial services industry where technology has changed the user experience. The shift in consumer preferences toward online and mobile banking is growing, and fintech ...