Overtime: Friend or Foe?
Overtime: Friend or Foe?
Posted by John Mateker on Oct 21, 2021
In the 1980s and 1990s, I worked extensively in check processing operations. We had volume spikes on Monday nights, Friday nights, and any day after a holiday. Proof operators had to work until all the checks were proofed and encoded. On higher ...
5 Profitability Analysis Myths: The Final Recap
Posted by Haley Locklier on Dec 8, 2020
Over the past several months we debunked five common myths in the financial services industry about profitability analysis projects. Let’s take a look back at the truths we revealed. Myth #1 Using Internal Resources for Profitability Enhancement ...
Find and Solve the Cause of Revenue Leakage
Posted by Cameron Loughery on Nov 13, 2018
For banks and credit unions the source of revenue leakage is typically waived and refunded fees. Most organizations realize customer service and frontline staff attempt to put the customer first, and as a result waived and refunded fees happen. It’s ...
The Pros and Cons of Using Third Parties
Posted by Joe Wilson on Oct 23, 2018
No matter the business, every leadership team is inevitably faced with a variety of special projects, and the decision on whether to hire a third party or take on the project internally is a reoccurring decision it has to make. I’m here to help with ...
The Staffing Conundrum
Posted by Mike Emmons on Aug 14, 2018
A popular theory has suggested that traditional branch locations will be completely eliminated once mobile and online channels allow for customers to complete all financial service needs and transactions. Despite this theory, community bank and ...
Five Tools to Help Improve Operational Efficiency
Posted by John Mateker on Aug 7, 2018
The Introduction to Operational Efficiency blog introduced the Efficiency Ratio and its importance to financial institutions (FIs). However, there are several other tools that an organization can use to help improve their overall operational ...
How to Figure Out Your Efficiency Ratio
Posted by John Mateker on Jul 31, 2018
Financial Institutions (FIs) seek to operate at peak efficiency levels. For FIs, a fundamental ratio exists that helps define what operational efficiency should be, the Efficiency Ratio, which measures cost to revenue. It tells FIs how much money it ...
Loan Origination Processes and Challenges Part 1 – Consumer Loans
Posted by John Mateker on Sep 15, 2017
Note: The loan origination process is often a complex process requiring numerous handoffs between front and back office processes. The process also differs somewhat by loan type. Rather than provide a broader generalization of the end-to-end value ...
Importance of Employing Diagnostics in Uncovering Potential Issues
Posted by John Mateker on Feb 2, 2017
As humans, we rely on medical diagnostic tests to help uncover potential health issues. Through annual physicals we can uncover issues related to diabetes, cancer, heart disease, and other medical issues. In my own case, blood tests performed during ...
A Look Ahead at M & A in the Banking Sector During 2016
Posted by Rick Holtzman on Jan 14, 2016
Merger and Acquisition (M&A) activity has traditionally been a large part of banking. Most experienced bankers are familiar with the anxiety of being acquired or the challenges encountered when bringing a new institution into the fold. As in any ...
Information Technology and Banking
Posted by Matthew Speed on Dec 17, 2015
I have wanted to write something on Information Technology’s relationship with banking for a while, but the topic is a bit overwhelming and I was not sure how to start. Information Technology, or IT, is such a broad topic that entire books can and ...
National Bank or Community Bank / Credit Union
Posted by Steve Sharp on Oct 26, 2015
Call me a creature of habit, but I have been a customer of the same National Bank for the past 23 years. They are one of the largest banks in the country, and I have been a loyal customer to them throughout the years. I work in the banking industry ...